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Acting on the recommendations of the NPM, the Gerontology Centre in Novi Sad will send a request to the competent ministry for the provision of a sufficient number of employees in the Working Unit Home for pensioners and the elderly in Novi Sad. Also, the financial plan for 2017 Gerontology Center shall incorporate the procurement of a sufficient number of screens and tools for fixed and mobile customers badly in order to ensure user privacy and adequate treatment of fixed and mobile benficaries. Gerontology Center - Working Unit Home for pensioners and the elderly in Novi Sad introduced a special book in which to enter all relevant details concerning the implementation of measures of physical restraint to users.

The Ombudsman in the performance of the NPM, in July 2016, visited the Gerontology Center Novi Sad - Working Unit Home for pensioners and the elderly in Novi Sad. After a visit, to the competent authorities were made recommendations to remedy the shortcomings. Acting on the recommendations of the Report and the Ministry of Labor, Employment, Veteran and Social Affairs has taken certain actions that will follow the NPM in the future.