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The Commissariat for Refugees and Migration informed the National Preventive Mechanism (NPM) that, acting in accordance with the recommendation from the Report on the visit to the Bujanovac Reception Center for Migrants, a notice about the possibility of and procedure for filing complaints against the persons working in this Center was displayed inside the Center.

During the visit to the Šid Reception Center, which was conducted in December of 2016, the NPM has determined that it is necessary for the Commissariat for Refugees and Migration to take measures to prevent any inadequate treatment of migrants by the staff and recommended to Commissariat to establish an effective mechanism for complaints against their work and to display the notices about that in all migrant accommodation centers. According to the information received by the NPM from the Commissariat, the notice was previously pointed out in the Bujanovac Center, but the migrants removed it, so steps were taken to put it in such a way that it could not be easily removed.

The NPM visited the Bujanovac Reception Center in August and October this year, about which the reports were made. The second visit was conducted within the "Ombudsman Day", held on October 16 and 17 in Bujanovac and Niš.