Representative National Preventive Mechanism (NPM) from Protector of citizens and Provincial Ombudsman were participated in the training "Communication skills & techniques" during the NPM visit to institutions where persons deprived of their liberty are or may be found. Training was organized in Vienna by the International Ombudsman Institute (IOI) in cooperation with Austrian Ombudsman Board (AOB) from 25 to 27 September this year.

Training was intended for members of NPM and employees of Ombudsman Institutions who acting on individual complaints. The aim of the training was exchanging experiences between NPM of different countries during the monitoring visits and acquisition and improvement skills and techniques of communication in conversation with persons who are placed in institutions of detention, regarding to targeted and empathic ways of communication. The participants were given opportunity to familiarize themselves with the practical approach of interviewing vulnerable group of people who needing support, through simulated interviews between training participants and actors, as well as through live streams of representatives of NPM Austria during the monitoring visit.

The training was attended by representatives of 29 NPM countries from Europe and Africa, and besides them, active participation in the training was also taken by experts from the Austrian Ombudsman / NPM, as well as representatives of the UN Subcommittee on Prevention of Torture (SPT) and the Association for the Prevention of Torture (APT) who provided their expertise and contributed to this training.